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Child support payments on hold after security breach

On Behalf of | Dec 27, 2013 | Child Support

Families in California and across the country often depend on child support payments in order to keep a roof over their heads, food on their table and their lights burning brightly in their homes. While it’s never a good idea to rely on money before it arrives, a budget that’s overly stretched might count on it. For almost 5,000 parents in California, the realization that their money wasn’t coming was shocking.

A spokesperson for the state’s Department of Child Support Services said that a security breach occurred recently, causing the EEPIC debit cards used to handle child support transactions to be deactivated. In addition to that news, parents found out that a new card wouldn’t be available for at least ten days. For those that rely on that money, the pre-Christmas news was devastating.

One mother was able to make ends meet by pawning an item, while another said that she was worried about getting her kids to school without any gas in her car.

Neither DCSS nor the EEPIC would name the grocery store where the security breach likely occurred. However, DCSS said that they were happy with how the child support debit card company handled the situation.

While child support payments are vital to the well-being of the child, there are times when making those payments can be difficult for a non-custodial parent. Instead of simply avoiding the situation and falling behind, it is best to head back to family court for a child modification hearing. The judge will consider all evidence as to why your child support payment should be lowered, including the loss of employment or extended illness. Alternatively, for custodial parents who believe their child support payments do not accurately reflect the income of the non-custodial parent, a hearing for child support modification may also help.

Source:, “Security Breach Leaves Thousands Of Calif. Families Without Child Support Money” Maria Medina, Dec. 20, 2013

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